Re: Business Time in ITSM 7.6.4

2011-09-17 Thread Rod Harris
Hi Claire, The last example is the most correct. The lengthy and difficult to use GUID is generated by the system if no ID is provided on a segment create so you are not forced to use them and you could use friendlier names, as long as they are unique. I prefer to use business time entities as it

Business Time in ITSM 7.6.4

2011-09-16 Thread Sanford, Claire
I sent this with the wrong subject line. I'm having a bit of difficulty with this calculation. Are they asking for the Description or the ID field on the Business Time Segment form? I am finding that 7.4.6 takes some things very literally and others not as much. The ID would be:

Re: Business Time in ITSM 7.6.4

2011-09-16 Thread Hill, David
$ to substitute at run time. That's my take. David K Hill -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, September 16, 2011 10:25 AM To: arslist@ARSLIST.ORG Subject: Business Time in ITSM 7.6.4 I