Good morning folks, I don't recall seeing anything specific to this before on the list and wanted to bring it up for advice.
In our current homegrown system, I built an application that is similar to Asset Management that I call Application Inventory. In it, there is a list of applications, a list of servers, and a list of people responsible for those applications and servers as well as the primary users of those applications. We are converting to ITSM 7.0, and a major source of contention is that we will no longer be able to do all of the automated approvals that we need. For example, right now if someone on the server team wants to do maintenance on a server, they have to use our home-grown change control application to do so. When they create the change, it is linked to a server, which is linked to one or more applications that have primary I.T. managers responsible for them as well as primary users. Our system pulls this information and creates approvals (again, a home grown approval process, not BMC's.) The problem with the Remedy Approval process is that you can't set it up to pull in approvals from Asset Management when you relate a CI to a Change Request. I don't know if this is something BMC plans to add, but without being able to base approvals off of the people linked to assets, I'm not really seeing much value in the CMDB. I'd like to know how other people address this issue, because it looks like it would be a HUGE customization to modify the Approval process to be able to take Cis into consideration. Is there any other way to do this that I am missing? Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
