Re: Amendment in Product Catalog and its impact of the CI's categorizations

Hi Chetan, The steps provided by you in last update is not working so please suggest on it. Early response will be highly appreciated. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where

Re: Amendment in Product Catalog and its impact of the CI's categorizations

Can you attached the normalization job logs? Regards, Chetan Shinde On Thu, Dec 3, 2015 at 8:00 AM, Abhishek Anand wrote: > Hi Chetan, > > The steps provided by you in last update is not working so please suggest > on it. > > Early response will be highly appreciated. >

Amendment in Product Catalog and its impact of the CI's categorizations

Hi Team, There are some incorrect entries within the Product Catalog which can be easily amended - we need to understand how then we can apply these new categorizations to existing CIs - these are not discoverable CI s and have come in via an import spreadsheet so what is the process

Re: Amendment in Product Catalog and its impact of the CI's categorizations

asily amended - we need to understand how then we can apply these new > categorizations to existing CIs - these are not discoverable CI s and have > come in via an import spreadsheet so what is the process for updating them. > > > > Early response will be hi

Re: Amendment in Product Catalog and its impact of the CI's categorizations

Hi Expert, Please could you provide detail for the same. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Categorizations

: Re: Categorizations ** Kathy, Is there a reason not to use the normalization engine from within the CMDB and leave the ADDM out-of-the-box categorizations alone? You may box yourself into a corner regarding pattern updates and ADDM upgrades if you alter the existing TPLs. .: Mike

Re: Categorizations

You need to open an issue with ADDM support this appears to be a bug since the CTI is hard coded. -Original Message- From: Kathy Morris kathymorris...@aol.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 6, 2013 10:28 am Subject: Re: Categorizations ** Hi, How do I change

Re: Categorizations

We did and BMC told us to use TPL. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, September 06, 2013 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Categorizations ** You need to open an issue with ADDM support

Categorizations

Hi, We are looking to use TPL to correct the name on Category, Type, Item for some assets discovered in ADDM. About how long would this take to fix in ADDM using TPL? (1/2 hour, 1 hour, 2 hours? ) ___ UNSUBSCRIBE

Re: Categorizations

Kathy, Is there a reason not to use the normalization engine from within the CMDB and leave the ADDM out-of-the-box categorizations alone? You may box yourself into a corner regarding pattern updates and ADDM upgrades if you alter the existing TPLs. .: Mike T :. From: Action Request System

Re: mandatory product categorizations in 7.6.04

Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request Upgrade

Re: mandatory product categorizations in 7.6.04

requirement , you need to go for customisation only Regards, Pallavi On Mon, Apr 29, 2013 at 7:15 PM, Lisa Singh lisa.si...@gmail.com wrote: Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new

Re: mandatory product categorizations in 7.6.04

The problem is product categorizations in 7.6.04 in another form or popup so I'm asking and know well that I can change the property of the field to be Required however it can be done if I have the field in the same form. From: Action Request System discussion list(ARSList) [mailto:arslist

Re: mandatory product categorizations in 7.6.04

-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** The problem is “product categorizations” in 7.6.04 in another form or popup so I’m asking and know well that I can change the property of the field to be “Required” however it can be done if I have the field in the same form

Re: product categorizations in 7.6.04

Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From

mandatory product categorizations in 7.6.04

Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy Mohammed

Re: mandatory product categorizations in 7.6.04

-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, ** ** Please help me to keep these categorizations in the change form itself while I’m creating a new change request. In other words, I’d like to enforce my users to enter these product categorizations while

Re: mandatory product categorizations in 7.6.04

) [mailto:arslist@ARSLIST.ORG] On Behalf Of pallavi patwa Sent: Wednesday, April 24, 2013 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: mandatory product categorizations in 7.6.04 ** In ITSM Change Management , there are no admin configuration rules through which you can make product categorization

product categorizations in 7.6.04

Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha

Re: product categorizations in 7.6.04

hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show “product

Re: product categorizations in 7.6.04

as a automation process. Hope this helps. Kunal On Tue, Apr 23, 2013 at 9:32 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please, I need your support to help me to show “product categorizations” part when I create new “Change Request

ADDM Best Practice Product Categorizations

Good Friday Friends, at RUG this year I heard someone talking about the improved Product Categorization values leveraged by the latest version of ADDM. They were speaking of the fact that now most discovered software doesn't go under Software/Application/Third Party, but rather goes under more

Re: Age old debate - categorizations

could be: Blue, Green, Purple Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, September 23, 2011 10:06 PM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Rambling thoughts on applying

Re: Age old debate - categorizations

@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, September 23, 2011 10:06 PM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Rambling thoughts on applying ITSM to the real world, after a long, grueling week spent in multi-hour WebEx’s diagnosing and fixing

Re: Age old debate - categorizations

:06 PM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Rambling thoughts on applying ITSM to the real world, after a long, grueling week spent in multi-hour WebEx's diagnosing and fixing problems in 7.6.04.01. You shouldn't think of Requests as alternatives

Re: Age old debate - categorizations

System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 22, 2011 9:11 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** The I want you to Opcat1 the Opcat1 on my Opcat3 method is actually from my white paper

Re: Age old debate - categorizations

** ** ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Thursday, September 22, 2011 9:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Age old debate - categorizations ** ** ** The I want you to Opcat1

Re: Age old debate - categorizations

, 2011 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Actually, things like Update - Employee - Payroll Remove - Employee - Benefits Add - Employee - Training Update - Employee - Record In Process - Employee - Badge would be better tracked as Business Services

Re: Age old debate - categorizations

the Application NAME is put in Tier 2. That's an option if your system is NOT big on using Product Categorizations.) But that's just me. Brian is also correct that the OpCats can be filtered via the Incident type (User Service Request vs. Service Restoration, etc.), but I've not yet seen where

Re: Age old debate - categorizations

Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, September 23, 2011 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Actually, things like Update - Employee - Payroll Remove - Employee - Benefits Add

Re: Age old debate - categorizations

[mailto:remedyr...@gmail.com] Sent: Friday, September 23, 2011 10:31 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** I am not an ITIL expert, but it would seem that the dividing line between an Incident request and a Change request would be whether

Re: Age old debate - categorizations

- categorizations ** IMHO - it is neither Incident nor Change but a Service Request. The password function is not broken; it is doing what it is supposed to do by keeping you out when the password expires or is compromised. As Rick said, you are not managing passwords as CIs. Service Requests offer

Re: Age old debate - categorizations

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Friday, September 23, 2011 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** IMHO - it is neither Incident nor Change but a Service Request. The password function

OT: Age old debate - categorizations

There needs to be a new award for next year’s RUG for: “Wordiest Posts!” From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marsh, Lee Sent: Friday, September 23, 2011 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations

Re: OT: Age old debate - categorizations

@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** We generally use a template in remedy’s incident management for password unlocks and resets. The Incident type is set to User Service Request. An incident is indicated by a service restoration either at the user or infrastructure

Re: Age old debate - categorizations

@ARSLIST.ORG Subject: OT: Age old debate - categorizations ** There needs to be a new award for next year’s RUG for: “Wordiest Posts!” From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marsh, Lee Sent: Friday, September 23, 2011 11:48 AM

Re: Age old debate - categorizations

box combination. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Chowdhury, Tauf *Sent:* Friday, September 23, 2011 10:52 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: Age old debate - categorizations

Re: Age old debate - categorizations

God how I love these discussions, there is always so many ways to do this, and only a couple of them is dead wrong... It's always very useful to see how other people have solved this! Richard, Im completely on your track in regard to what is an Incident and what is a Service Request. But...

Re: Age old debate - categorizations

@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Wow. This is a great conversation. I didn't mean to side rail this into an ITIL processes conversation. Just was curious on examples of what other people are using as operational categorization. I've spent a lot of time over the years

Re: Age old debate - categorizations

on.) From: Brian Pancia [mailto:panc...@finityit.com] Sent: Thursday, September 22, 2011 8:31 AM Subject: Age old debate - categorizations ** This topic comes up every once and awhile on arslist. I talked to a few people at WWRUG that have really struggled with this. I would be interested to see

Re: Age old debate - categorizations

a lot of things will break. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gmail Sent: Friday, September 23, 2011 7:19 PM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Brian, The examples below do not align

Re: Age old debate - categorizations

Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 23, 2011 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Rick - very interesting. I have a situation right now where there is huge debate

Re: Age old debate - categorizations

debate - categorizations ** God how I love these discussions, there is always so many ways to do this, and only a couple of them is dead wrong... It's always very useful to see how other people have solved this! Richard, Im completely on your track in regard to what is an Incident and what

Age old debate - categorizations

. In the end we should end up with a pretty decent list that people can use when trying to define categorizations. Examples Incident - Application - Error Request - Password - Reset Request - Question - How-To Event - System - Approaching Threshold Inquiry - Suspicious Activity - Malicious Code

Re: Age old debate - categorizations

would be interested to see if we can have people submit 5 examples of operational categorization for Incident Management they use and why they chose the method. In the end we should end up with a pretty decent list that people can use when trying to define categorizations. Examples Incident

Re: Age old debate - categorizations

@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 22, 2011 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** I would suggest that you read my white paper on the subject. It is available on the BMCDN. Rick On Sep 22, 2011 8:31 AM, Brian Pancia panc

Re: Age old debate - categorizations

To: arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** I would suggest that you read my white paper on the subject. It is available on the BMCDN. Rick On Sep 22, 2011 8:31 AM, Brian Pancia panc...@finityit.commailto: panc...@finityit.com wrote: This topic comes up every

SRM 7.6.02 Navigational Categorizations

In versions prior to SRM 7.6.00, SRM:Navigational Category form was a regular form that was used for bulk upload navigational categorizations. I noticed that in SRM 7.6.02 this form is a Display only form. Is anyone aware of which form has replaced SRM:Navigational Category? How can we bulk

Re: Restricting Operational Categorizations

to the join form CFG:Service Catalog LookUp - the Description Field from CFG:Service Catalog. then, add description to the categorizations(in Service catalog) integration or notforuse or just rabbits. Last - temper with the qual for menu/table where support people select the categorizations excluding showing

Restricting Operational Categorizations

We have created an assignment rule for one of our integrations and it works fine. However, support people from time to time, accidently open tickets against this set of operational categorizations resulting in those tickets being sent to the same support group that handles the tickets coming

Re: Restricting Operational Categorizations

11:04:44 To: arslist@ARSLIST.ORG Reply-to: arslist@ARSLIST.ORG Subject: Restricting Operational Categorizations We have created an assignment rule for one of our integrations and it works fine. However, support people from time to time, accidently open tickets against this set of operational

Best practices for loading categorizations

Hi, I have to implement CMDB from the scratch. Please help me with the following: What are the best practices for creating Product and Operational Categorizations? How should the Product Categorizations be loaded into CMDB? Is it possible through discovery? CMDB 7.5 Regards, SriSamSri

Re: Product Categorizations and the Elephant Rhyme

To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme If that is all that there is to the Service Catalog, then BMC has been blowing a lot of smoke about it in my opinion. Our CFG:ServiceCatalogAssoc contains the 53 Global CTI that our helpdesk defined before we

Re: Product Categorizations and the Elephant Rhyme

, 2009 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme ** Chris, Are you keying off the Site field to figure out which Tier 1 support group takes the incident? Jennifer Meyer From: Action Request System discussion list

Re: Product Categorizations and the Elephant Rhyme

list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of McClure, Don Sent: Monday, April 13, 2009 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme Hi Jennifer, I am answering this question for Chris Strauss. Short answer on keying off Site, is No. We

Re: Product Categorizations and the Elephant Rhyme

. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, 10 April 2009 12:24 AM To: ARSList Subject: Product Categorizations and the Elephant Rhyme ** Listers, Please help me with this one

Product Categorizations and the Elephant Rhyme

Listers, Please help me with this one. One of my management users got hold of an external source that said categorizations don't have to be used for routing. Somehow, the user misunderstood what the external source was attempting to communicate, grabbed hold of the elephant's tail

Re: Product Categorizations and the Elephant Rhyme

the Assignments to make forecasts for support staffing, etc., and have that person explain the facts of life to MET. 2) Ask MET to suggest to the Support Manager how Incidents ARE supposed to be routed if Categorizations aren't used, and why he would want you to be the only Remedy customer

Re: Product Categorizations and the Elephant Rhyme

You're right as usual, Chris. But she said that they were already using Categorizations for Assignment. While testing paradigms is a practice we should all undertake, changing the entire support model is an undertaking that requires buy-in from all users and owners of the Support model

Re: Product Categorizations and the Elephant Rhyme

processes. Our tier-1 groups here at the University are first-responders for incidents for their designated customer base, independent of operational or product categorizations. In fact, we usually prefer that customers NOT try to designate CTI-we see such designation as a support-staff

Re: Product Categorizations and the Elephant Rhyme

Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nicky Madjarov Sent: Thursday, April 09, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme ** While we don't

Re: Product Categorizations and the Elephant Rhyme

to be involved? I can see plenty of examples where using Categorizations would be helpful for routing. I don't see how it is possible to have a template for every single scenario, especially in a situation where you are dealing with a campus full of people that probably have admin rights

Re: Product Categorizations and the Elephant Rhyme

much thought and concern into your responses. If you folks should happen to come across anything indicating Categorizations are a solid method for assignment, please do send it my way. Even if it's from '95 to '02, and has the Remedy or P-word logo on it, at least it looks official. Jennifer

Re: Product Categorizations and the Elephant Rhyme

Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, April 09, 2009 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme ** I can see how this is helpful when you have staff planted in different

Re: Product Categorizations and the Elephant Rhyme

] On Behalf Of strauss Sent: Thursday, April 09, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme Our system works for us since the vast majority of issues for faculty and staff are handled by their distributed computer support groups, where all

Re: Product Categorizations and the Elephant Rhyme

, 2009 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant Rhyme ** This may be an excellent opportunity to compare and contrast the two approaches for organizational functions. If I understand this correctly, I and Shawn have central help desks that rely heavily

Re: Product Categorizations and the Elephant Rhyme

and assignment for 6.X. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of McClure, Don Sent: Thursday, April 09, 2009 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Product Categorizations and the Elephant

Re: ITSM 7 Operational Categorizations

) Original Message Subject: Re: ITSM 7 Operational Categorizations From: Easter, David [EMAIL PROTECTED] Date: Fri, November 07, 2008 11:41 am To: arslist@ARSLIST.ORG You could also post publicly available documents created by the community on the public section of BMC DN

Re: ITSM 7 Operational Categorizations

/2008 9:04 AMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 Operational Categorizations** Perhaps a wiki. Something like Axton's http://www.arswiki.org/ Thad EsserRemedy Developer"Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Meyer, Jennifer L" [EMA

Re: ITSM 7 Operational Categorizations

Kudos, Rick! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, November 06, 2008 9:51 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations ** Well

Re: ITSM 7 Operational Categorizations

To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations ** Well, as the author of the document, I posted it on the BMCDN for convenience purposes only, not as an exclusive place for you all to get to it or to grant BMC exclusive rights over it. If BMC has a problem with people

Re: ITSM 7 Operational Categorizations

06:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 7 Operational Categorizations ** You know, isn?t it time we started a non-BMC controlled knowledgebase? Maybe something MySQL-based or something similar? I remember someone attempting to do so

Re: ITSM 7 Operational Categorizations

(ARSList) on behalf of Thad K Esser Sent: Fri 11/7/2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations ** Perhaps a wiki. Something like Axton's http://www.arswiki.org/ Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours

Re: ITSM 7 Operational Categorizations

I would love a copy of the list myself. Please Thanks in advance. --- On Wed, 11/5/08, Jon Chau [EMAIL PROTECTED] wrote: From: Jon Chau [EMAIL PROTECTED] Subject: Re: ITSM 7 Operational Categorizations To: arslist@ARSLIST.ORG Date: Wednesday, November 5, 2008, 7:50 PM ** Greetings all, I

Re: ITSM 7 Operational Categorizations

discussion list(ARSList)Subject [EMAIL PROTECTED] Re: ITSM 7 Operational ORG Categorizations

Re: ITSM 7 Operational Categorizations

Hello listers, Anyone who can share the document with me? Thanks Rick Cook-3 wrote: I wish I had published this last year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual

Re: ITSM 7 Operational Categorizations

:[EMAIL PROTECTED] On Behalf Of Mario Roehr Sent: Thursday, November 06, 2008 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations Listers, for anyone who is interested, the document can be found here: http://developer.bmc.com/communities/docs/DOC-3231 Cheers, Mario

Re: ITSM 7 Operational Categorizations

DeCou From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 11/06/2008 6:14 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations I tried to access the document and I got this error message This area

Re: ITSM 7 Operational Categorizations

Can someone send me this doc? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr Sent: Thursday, November 06, 2008 5:58 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations Listers, for anyone

Re: ITSM 7 Operational Categorizations

sent her a copy off list. Cheers, Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: ITSM 7 Operational Categorizations

I would like a copy also. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, November 06, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations Can

Re: ITSM 7 Operational Categorizations

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, November 06, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations Can someone send me this doc? -Original Message- From

Re: ITSM 7 Operational Categorizations

I would like to have a copy as well please.? I tried accessing the site and could not retrieve the document.? Thank You! -Original Message- From: Mario Roehr [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 6 Nov 2008 10:27 am Subject: Re: ITSM 7 Operational Categorizations sent

Re: ITSM 7 Operational Categorizations

, 6 Nov 2008 10:43 am Subject: Re: ITSM 7 Operational Categorizations ** Due to the all the requests for this doc, I have uploaded it and it should be available here: http://www.mediafire.com/?sharekey=0fd89e0201d9df71d2db6fb9a8902bda Jon On Thu, Nov 6, 2008 at 8:29 AM, Pam Hollis [EMAIL

Re: ITSM 7 Operational Categorizations

sent Pam a copy off list. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: ITSM 7 Operational Categorizations

)Subject [EMAIL PROTECTED] Re: ITSM 7 Operational ORG Categorizations

Re: ITSM 7 Operational Categorizations

Listers, this stuff is confidential and does not have to be shared in other external forums like this one. Here's the message I got from BMC a few minutes ago: Mario – It has come to my attention that a document posted on BMCDN in a PRIVATE section for BMC Elite and Premier was posted in an

Re: ITSM 7 Operational Categorizations

Well, as the author of the document, I posted it on the BMCDN for convenience purposes only, not as an exclusive place for you all to get to it or to grant BMC exclusive rights over it. If BMC has a problem with people getting this document from some other source, they can come talk to me. If

Re: ITSM 7 Operational Categorizations

year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual like BMC provides, but one that actually gives an example of values that one might use, and instructions on how to keep

Re: ITSM 7 Operational Categorizations

Listers, I sent him a copy off list. Regards, Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: ITSM 7 Operational Categorizations - Resolved

! Jon On Fri, May 2, 2008 at 10:20 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I wish I had published this last year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual like BMC

Resolution Categorizations

Hi, One of the managers wants to make Resolution Categorizations the same as the OS categorizations.? My understanding is that they are not the same and should not?be the same.? The Resolution Categorization is to build a self-help known issues database.? I thought the Resolution

Re: Resolution Categorizations

Subject: Resolution Categorizations ** Hi, One of the managers wants to make Resolution Categorizations the same as the OS categorizations.? My understanding is that they are not the same and should not?be the same.? The Resolution Categorization is to build a self-help known issues database.? I

Giving users access to Categorizations, Approvals, and Assignments in ITSM

Good morning, I have a request that seems logical from the help desk group at my company, but in thinking about it I'm surprised that this information is not already available somewhere. Basically, my users want to be able to see what all the possible categorizations are (both Operational

Re: Giving users access to Categorizations, Approvals, and Assignments in ITSM

that seems logical from the help desk group at my company, but in thinking about it I'm surprised that this information is not already available somewhere. Basically, my users want to be able to see what all the possible categorizations are (both Operational and Product), as well as any auto

Re: Giving users access to Categorizations, Approvals, and Assignments in ITSM

use that sort of thing for when we implement SRM. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Giving users access to Categorizations

Re: restrict view of Product Categorizations by Support Group?

customization. Rick On Sat, Aug 9, 2008 at 4:29 PM, Lisa Westerfield [EMAIL PROTECTED] wrote: ** We have visited this same topic, but found no way OOTB to affect the categorizations by support group. We decided that it wasn't as important after all since this information is usually completed

Re: restrict view of Product Categorizations by Support Group?

on list(ARSList)" arslist@ARSLIST.ORGDate: 08/09/2008 05:29PMSubject: Re: restrict view of Product Categorizations by Support Group?** We have visited this same topic, but found no way OOTB to affect the categorizations by support group. We decided that it wasnt as important after all si

Re: restrict view of Product Categorizations by Support Group?

** Hi Rick, thanks for your reply. Fyi, we only have one site so not looking at geographic differentiation. Where we were coming from was that we were considering having one set of Product Categorizations that were only viewable by one support group, since they would be the only group using them

Re: restrict view of Product Categorizations by Support Group?

differentiation. Where we were coming from was that we were considering having one set of Product Categorizations that were only viewable by one support group, since they would be the only group using them and we were trying to pare down what was visible to rest of groups. Julie -Action Request

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