June 10, 2007 9:56 PM
To: arslist@ARSLIST.ORG
Subject: Changing Helpdesk ticket to Change ticket and vise a versa.
Hello List,
I am in mid of the integration of Helpdesk6.3 and change Management 6.0.
Now the problem is that there are two independent modules for the
creation of helpdesk or a chan
: Changing Helpdesk ticket to Change ticket and vise a versa.
**
Ideally, you should not "convert" a ticket but rather create a relationship
or association to the incident/change. So for example if you had an
incident and you required a change to fix the incident. You'd create a
ch
6/11/2007 12:56 AM
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Subject
Changing Helpdesk ticket to Change ticket and vise a versa.
Hello List,
I am in mid of the integration of Helpdesk6.3 and change Management 6.0.
Now the problem is that there are two independent modu
Hello List,
I am in mid of the integration of Helpdesk6.3 and change Management 6.0.
Now the problem is that there are two independent modules for the creation of
helpdesk or a change ticket. But from my users I am getting a request of
creating/converting change ticket from already created inci
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