Re: Charge back functionality in Remedy Help Desk for service requests?

Thanks, folks, for the info and suggestions... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: Charge back functionality in Remedy Help Desk for service requests?

#x27;Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Julie Kanakanui <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, January 24, 2007 4:42:10 PM Subject: Charge back functionality in Remedy Help Desk for service requests? I'

Re: Charge back functionality in Remedy Help Desk for service requests?

There is costing data in both Asset and Change, and in Help Desk, you can assign users a Cost code or accounting code or G/L # or whatever, and use that as chargeback criteria. I rarely see it used, though. Rick On 1/24/07, Julie Kanakanui <[EMAIL PROTECTED]> wrote: I've been asked to add som

Re: Charge back functionality in Remedy Help Desk for service requests?

: Wed, 24 Jan 2007 4:42 PM Subject: Charge back functionality in Remedy Help Desk for service requests? I've been asked to add some fields and workflow to Remedy Help Desk (ver 6) to facilitate recording time spent and/or charges on a Case so we can ultimately charge back some of our client

Charge back functionality in Remedy Help Desk for service requests?

I've been asked to add some fields and workflow to Remedy Help Desk (ver 6) to facilitate recording time spent and/or charges on a Case so we can ultimately charge back some of our clients for certain service requests. Obviously there's probably many ways to go about this, but in general can an