Hi,
How do you interpret the client sensitivity?
One of my customers uses it to mark people that are normally complaining
for everything.
Other customer uses it to mark people of critic importance for the business
processes.
And other customer uses it to mark people that are not VIP, but are
would be 5 and
everything in between varying degrees of a ‘problem customer’..
Joe
From: Jose Manuel Huerta Guillén
Sent: Monday, August 13, 2012 7:09 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Client Sensitivity
**
Hi,
How do you interpret the client
People form has a field called "Client Sensitivity".
Thanks
Mahesh
Sent from my iPhone
On Aug 13, 2012, at 6:47 PM, Joe Martin D'Souza wrote:
> **
> There is no default OTB field that you can mark such an attribute so its
> something that you might need to create.
&g
I misread Jose’s posting, in a hurry to breeze through so I apologize.. I
thought he meant to ask how would you flag people that complain about nothing
and everything for no reason at all more often than not..
I would use Client Sensitivity for customers whose assets contain sensitive
hrough so I apologize..
> I thought he meant to ask how would you flag people that complain about
> nothing and everything for no reason at all more often than not..
>
> I would use Client Sensitivity for customers whose assets contain
> sensitive & confidential data so if their asset
Jose,
This is from the ITSM 7 config guide.
"VIP is used to identify a very important individual within the organization.
The Client Sensitivity field is used to designate certain individuals
assensitive, meaning that they might require additional attention."
I interpret this as a
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, August 13, 2012 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Client Sensitivity
**
Hi,
How do you interpret the client sensitivity?
One of my customers uses it
August 13, 2012 4:09 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Client Sensitivity
>
> ** **
>
> ** ****
>
> Hi,
>
> ** **
>
> How do you interpret the client sensitivity?
>
> ** **
>
> One of my customers uses it to mark people that
rom: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Monday, August 13, 2012 5:09 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Client Sensitivity
**
Hi,
How do you interpret the client sensitivity?
One of my customers
technical
staff known if it is a doctor.
- Client Sensitivity means that the employee is part of a critic
healthcare chain (like a *triage* nurse at emergency, surgery doctor, ...).
- VIP is used to mark senior management.
- Impact is used to mark the spread of the incident (one person, few
people, full
: Client Sensitivity
** One of my customers is a healthcare organization (big one, with +6000
employees).
We have done it like the next:
- We use the profession field at CTM:People to mark it as doctor, nurse,
administrative stuff, maganer, etc.
- We customized HPD help Desk to show
t; ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jose Manuel Huerta Guillén
> *Sent:* Friday, August 17, 2012 11:43 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT: Client Sensitivity
>
> ** **
12 matches
Mail list logo