HI All,
Working with 6.3 we have a homegrown Trouble Ticket and Change Request. Anyone
in the company with a Remedy account and a write license can see any TT/CR and
modify any regardless of assignment. Currently we are moving to ITSM 7.6.04
which is a significant change for us. AS you probab
ist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, August 08, 2013 10:53 PM
To: arslist@ARSLIST.ORG
Subject: Companies & Unrestricted Access
**
HI All,
Working with 6.3 we have a homegrown Trouble Ticket and Change Request.
Anyone in the company with a Remedy account and a w
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