Kinetic Request all the way! We have had Kinetic Request since 2009 and it's
worked well for us. Recently we spent over a year trying to get SRM to work
because it was "suggested" by our senior leadership that it "should work" and
that "we are already paying for it in our enterprise licensing
Thx Jason.
If was a fun exercise to get you going on your project — you are very good
- a cut above the norm for sure :)
I agree - I think the Task Engine is pretty sweet … stop by our booth at
Engage to get a copy.
ARSList,
All the products/strategies mentioned above have their different pluses a
We typically have custom AR forms presented to our end users. In a few
cases our web team has created pages on our intranet that dump records into
DB tables (some Remedy maintained, some not). These intranet sites are a
bit older and were created to make the pages better mesh with our intranet
(t
Hi Terri,
We use Kinetic. It allows us to build screens to have the look and feel of our
webpages and to make it easy for the customer to use. We can also build
intelligence into the screen to be more interactive to direct the customer to
the proper place while gathering the data we need to help
ngage
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Monday, October 06, 2014 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Customer Interface
**
Taking a poll:
What do you use as an interface with customers, and do you l
SRM in the latest releases has come a long way and is a good tool for the end
users as long as someone competent configures it and shows some restraint when
it comes to customization. From what I hear, MyIT will/can replace the front
end GUI of SRM in the future. So backend, SRM, front end, MyIT
nt: Monday, October 06, 2014 12:03 PM
To: arslist@ARSLIST.ORG
Subject: Customer Interface
**
Taking a poll:
What do you use as an interface with customers, and do you like/recommend it?
BMC Service Request Management
Kinetic Request
Home grown App/Customized Requester form
Another V
Taking a poll:
What do you use as an interface with customers, and do you like/recommend it?
BMC Service Request Management
Kinetic Request
Home grown App/Customized Requester form
Another Vendor tool
~~~
Terri
ARS 7.6.04
ITSM 7.6.03
SRM 7.6.03
Midtier 7.6.04
Windows 2008
MS SQL 200
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