Re: Customer search and hover display in Incident form

2011-08-19 Thread Guillaume Rheault
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, August 19, 2011 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** Interesting... Somehow some BMC business analyst thought the email address was

Re: Customer search and hover display in Incident form

2011-08-19 Thread Brock, Anne
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, August 19, 2011 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** Interesting... Somehow some BMC business analyst thought the email address was more important/meaningful for searches

Re: Customer search and hover display in Incident form

2011-08-19 Thread Guillaume Rheault
...@unt.edu] Sent: Friday, August 19, 2011 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** No it is not – we have way too many variations since the students are on a hosted Microsoft system with a firstlast@ email address pattern (used to be on

Re: Customer search and hover display in Incident form

2011-08-19 Thread strauss
ht. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of strauss [stra...@unt.edu] Sent: Friday, July 29, 2011 11:59 PM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** Thanks to your hints I now hav

Re: Customer search and hover display in Incident form

2011-08-19 Thread Guillaume Rheault
discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of strauss [stra...@unt.edu] Sent: Friday, July 29, 2011 11:59 PM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** Thanks to your hints I now have the On Hover actions for Customer and Contact

Re: Customer search and hover display in Incident form

2011-07-29 Thread strauss
est System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 27, 2011 5:19 PM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** I may have to copy your notes regarding the Login Name. We haven't figu

Re: Customer search and hover display in Incident form

2011-07-27 Thread Jason Miller
nager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Wednesday, July 27, 2011 1:37 AM > *To:* arslist@ARSLIST.ORG &

Re: Customer search and hover display in Incident form

2011-07-27 Thread strauss
/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, July 27, 2011 1:37 AM To: arslist@ARSLIST.ORG Subject: Re: Customer search and hover display in Incident form ** The hover uses an HTML template that is stored in the AR S

Re: Customer search and hover display in Incident form

2011-07-26 Thread Jason Miller
The hover uses an HTML template that is stored in the AR System Resource Definitions form ('Name' = "HPDCustomerTooltip.html"). There is an Active Link (HPD:INC:HoverField_ContactInfo) that does a Set Fields using the TEMPLATE() function to a View Field to call the HTML template. This Set Fields

Customer search and hover display in Incident form

2011-07-26 Thread strauss
Has anyone figured out how to add fields to the hover display (mouse over) on the Customer and Contact fields on the 7.6.04.x Incident form? Has anyone figured out how the pre-search works when you enter things like Corporate ID or Last Name in the Customer or Contact fields on the Incident for