Just an FYI Remedy has this is a defect (see below): Yes this is also Defect in Work In Progress status. Defect #SW00266279 ([IM7] reopened date field is not populated when the ticket is reopened)
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer Sent: Wednesday, November 07, 2007 6:18 AM To: arslist@ARSLIST.ORG Subject: Re: Question: ITSM 7.0 - Incident - Reopen Date ** I believe the reopen date only gets set when you reopen a closed incident and not when you reopen a resolved incident. > Date: Tue, 6 Nov 2007 14:45:42 -0500 > From: [EMAIL PROTECTED] > Subject: Question: ITSM 7.0 - Incident - Reopen Date > To: arslist@ARSLIST.ORG > > I'm wondering if anyone has encountered this issue - I have a resolved Incident > that I reopen, but the reopen date is not being set. > > I can't find any known issues on this. > > Thanks! > > T. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
