We have recently migrated to Remedy 9.1.02 from 9.0.1. In our 9.0.1 environment, when an incoming email that had a BCC on it was processed by the AR Email Engine into the AR System Email Messages form, the BCC value on the form had the appropriate BCC value on it. Now in our 9.1.02 environment, when an email with a BCC is processed into the AR System Email Messages form, there is no BCC value on the AR System Email Messages.
I am being told from BMC that not having the BCC populated is "by design" and that they tested this on an OOB 9.0.1 version with the same results (and therefore it is by design on v9.1) and that we must have a customization in place to do this. I cannot find any type of customization that we put in place that would populate the BCC field via Remedy workflows (and how we would populate this correctly without reverse engineering the email engine executable is beyond me) So I am looking for some input from the other Remedy system admins...For those of you that have either v9.0.1 and/or v9.1.x (or even earlier versions), would you confirm the BCC value on incoming email messages is ether being or not being populated on the AR System Email Messages form when the corresponding entry is created? Also, would you let me know the ARS version regardless of the answer Thanks for the help! John [I have also asked this in the communities pages, but thought it a good idea to each out here as well...thanks!] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
