Re: Email Engine HTML Template permissions

2006-11-15 Thread Niklas Asplund
** Yes, that would be one way to solve it off course... Not that nice though But I guess it's an easy workaround   // Niklas  On 15/11/06, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: Hi Niklas,You may have to create a public display-only tmp-case-id-field and have afilter set the value of this

Re: Email Engine HTML Template permissions

2006-11-15 Thread Misi Mladoniczky
Hi Niklas, You may have to create a public display-only tmp-case-id-field and have a filter set the value of this field. Use that field in your template. Best Regards - Misi, RRR AB, http://www.rrr.se/sv/ > Hi > I have recently implemented row level access permissions on the > HPD:HelpDe

Email Engine HTML Template permissions

2006-11-14 Thread Niklas Asplund
** Hi I have recently implemented row level access permissions on the HPD:HelpDesk. But now I'm having problems with the outgoing emails. Suddenly the Request ID that I am including in the email, is missing. I do get the information on the other fields in the same ticket, but not the Case ID.   I g