A couple of easy things to check: 1. The email engine takes 30 minutes (by default) to re-read a template. Either wait, or restart the email engine to make sure it's actually seeing your template changes. 2. Do the fields have public permissions? If the recipient doesn't have permissions to the fields (and I'm guessing your recipients don't), they will be blank.
Thad On Fri, Sep 6, 2013 at 8:08 AM, Campbell, Paul (Paul) <p...@avaya.com> wrote: > ** > > I’ve tried it with the fields on the notify action set to All, and > selected the specific fields, neither works.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire > *Sent:* Friday, September 06, 2013 10:55 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Email Template variable replacement not working on a > notify action**** > > ** ** > > ** **** > > Have you added those fields to the filters?**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Campbell, > Paul (Paul) > *Sent:* Friday, September 06, 2013 9:50 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Email Template variable replacement not working on a notify > action**** > > ** ** > > ** **** > > So I am trying to build a notify action that will send an HTML formatted > email with variable replacements on a custom app on ARServer 7.6.04. I > have the full html document in one template and in the notify action on my > filter, I use that template as the Content Template, I also have just a > static value in the Text field since I really don’t want anything there, > but I can’t leave it blank, I also have the fields in the template included > in the selected fields list . When I trigger the notify action, I get no > values where the variables go. Below are my template html and what the > email looks like**** > > ** ** > > Any Ideas on what I am doing wrong here?**** > > ** ** > > <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" " > http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd";>**** > > ** ** > > <html xmlns="http://www.w3.org/1999/xhtml";>**** > > <head>**** > > <meta http-equiv="Content-Type" > content="text/html; charset=utf-8" />**** > > <meta name="viewport" > content="width=device-width, initial-scale=1.0"/>**** > > <title></title>**** > > <meta > content="text/html;charset=iso-8859-1"=http-equiv="content-type">**** > > <style type="text/css">**** > > body {color: #161715;font-family: "Helvetica > Neue", Calibri, Arial,= sans-serif;}**** > > h2, h3 {font-weight: normal;}**** > > a {color: #5572BC;font-weight: > bold;text-decoration: underline;}**** > > </style>**** > > </head>**** > > <body>**** > > <div>**** > > <table style="width: > 800px; background-color: #CCC; margin: auto; padding: 0px;" cellspacing="0" > cellpadding="0" border="0" align="center">**** > > <tr>**** > > > <td style="width: 800px;position:relative; margin: auto; padding: 0px; > background: #3B586E; height: 70px;">**** > > > <div style="z-index:2; margin-left: 20px; color:white; font:normal 30px > 'Helvetica Neue','Helvetica',sans-serif;">Update Notification</div>**** > > > </td>**** > > </tr>**** > > <tr>**** > > > <td style="width: 800px;margin: auto; padding: 0px; background: #e6e6e6; > height: 485px;">**** > > > <table style="padding: 20px; width: 800px; font:normal 14px 'Helvetica > Neue','Helvetica',sans-serif;">**** > > > <tr>**** > > > <td>**** > > > Dear Customer,**** > > > <br>**** > > > <p>We are working to resolve Service Request #$$WS.Core.SRNumber$$#.</p>** > ** > > > Please see the update below. For more information regarding this Service > Request, please visit**** > > > <a href="http://<url>" target="_blank">Support</a>.**** > > > </td>**** > > > </tr>**** > > > </table>**** > > <table style="margin-left: 20px; width:760px; > margin-bottom: 25px; color: #333333; border: 1px; border-style: solid; > border-color: #333333; border-collapse: collapse;">**** > > > <tbody>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">SR Number</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px 20px;"><a href=" > http://<url>" target="">#$$WS.Core.SRNumber$$#</a></td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Severity</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$WS.Severity$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Account</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$WS.AccountId$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Account Name</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$WS.Account$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Account Address</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$WS.AccontAddress$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Contact</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$WS.Owner$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Date Reported</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$SR_Created_Date$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Product</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px 20px;"></td>**** > > > </tr>**** > > > <tr>**** > > > <td style="width: 185px; border: solid black 1px; padding: 8px 0px 8px > 20px;">Description</td>**** > > > <td style="border: solid black 1px; padding: 8px 0px 8px > 20px;">#$$WS.Description$$#</td>**** > > > </tr>**** > > > <tr>**** > > > <td colspan="2" style="border: solid black 1px; padding: 8px 0px 8px > 20px;">* This notification was generated by Alert ID: #$$Request Id$$#**** > > > </td>**** > > > </tr>**** > > > </tbody>**** > > > </table>**** > > > </td>**** > > </tr>**** > > <tr style="padding:0; border-top:1px solid #838383; > background: #555555; ">**** > > <td style="padding-left: > 20px; padding-top:10px; width:760px; font-size:12px; color:#fff;">This is > an automated notification. Please do not respond to this email.</div>**** > > </tr>**** > > </table>**** > > </div>**** > > </body>**** > > </html>**** > > ** ** > > ** ** > > Update Notification**** > > Dear Customer, **** > > We are working to resolve Service Request .**** > > Please see the update below. For more information regarding this Service > Request, please visit Support <http://%3curl%3e>. **** > > ** ** > > SR Number**** > > Severity**** > > ****** > > Account**** > > Account Name**** > > Account Address**** > > Contact**** > > Date Reported**** > > Product**** > > Description**** > > * This notification was generated by Alert ID: **** > > **** > > This is an automated notification. Please do not respond to this email.*** > * > > ** ** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
