Remedy Developer & Administrator (combined role) Location: London, City Client: Financial Institution
The Remedy Developer and Administrator will develop and maintain our client's current Remedy system globally. This will include Remedy Helpdesk used by numerous business units and the change control aspect of Remedy. This is a new role within the company and will take the overall administration of the Remedy away from Application Support staff and allow then to concentrate on the business applications. Responsibilities: . Responsible for Remedy Helpdesk and Change control modules . Support of up to 230 Remedy users . Central point of contact for all Remedy incidents, problems and requests . Remedy documentation including design, infrastructure, backups and DR . Infrastructure: (tuning, workflow, AR upgrades, monitoring, remedy patches, bug fixing) . Configuration database management (asset management) . Management reporting using Crystal Enterprise . User Training including technical and non-technical documents . Rolling out of the Remedy client at other sites . Develop new applications . Work with the Head of IT Operations to prioritise work Requirements . HND or Degree qualified in a computer sciences related subject . Excellent communication skills, both written and verbal . Experience of remedy helpdesk v5.5 . Investment house background desirable . Knowledge of AR System 5.01 and 6.01 . Knowledge of Windows 2000 . Experience in administrating and configuring workflow in the Change Control Module . Knowledge of SQL Server . Knowledge of Crystal Reports 8.5 Desirable Experience . Experience of upgrading to AR System 6.01 desirable . Experience of Business Object/Crystal 11 desirable . Excellent written and verbal communication skills, in particular ability to communicate technical concepts to non-computer literate individuals . Ability to work as part of a team, sharing information and operating as part of a group to solve problems Those interested please contact James Tobin on 07952 145 127 or [EMAIL PROTECTED] Please apply if you have a valid work permit for the United Kingdom. Kind regards, James ..... Cubicegg +44 (0) 870 720 1074 - office +44 (0) 7952 145 127 - mobile To learn more about Cubicegg please visit our website at http://www.cubicegg.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
