Adding in another server entry in the midtier config does indeed double up on all entry points in the quick links menu. This is true for 7.1-7.6. this is good if you are logging onto two different remedy instances, bad if you are logging into one. This is useful for those of us using a test midtier which can access prod and test at the same time (assuming same userid and password) - it is however very confusing for end users and never be done on a prod midtier.
The way I get the name I want in the URL is to use a short name in the midtier config e.g. remedy7 and have a hosts entry on the midtier server that resolves this to a fully qualified name and ip address. The URL seen in the Midtier shows the hosts name for the remedy instance. The name chosen does not have to have any correlation to the real instance short or long name. Though to prevent confusion it helps to keep it the same as the short name. i.e. https://myDSN/arsys/forms/remedy7/Home+Page/Default+Admin+View/?cacheid= cea1658e However none of this helps you with the URL that will appear in the notification. Setting values in the ar.conf/cfg file will not help - Thad's suggestion is perhaps best. Stuart Schon Team Leader Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.com <mailto:stuart.sc...@au.fujitsu.com> au.fujitsu.com <http://au.fujitsu.com> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
