Good afternoon, I just wanted to give you all a heads up in case you run into an issue that we ran into. Basically, in ITSM 7.6.4 SP2, Change Management, we would be able to essentially lock up the system by simply selecting the "Future Approvers" option on a Change Request above the approvers table. This seemed to cause some issue with the Plugin Server, although I'm still not quite sure what the problem was.
The solution was for BMC to provide a hotfix of basically giving us a new arapprove.dll. This cleared it up completely for us. I wanted to post this here in case someone else runs into that issue and spends time trying to fix it. Just contact BMC and get them to send you the updated file. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
