Here is one I am sure we are all looking forward to: Phil Bautista WWRUG12 Technical Sessions Director
----- Forwarded message ----- From: donotre...@wwrug.com Date: Wed, Jul 4, 2012 2:02 pm Subject: WWRUG New Topic Submission Notice To: <p...@wwrug.com> The following submission has been made by Peter Adams from BMC Software. Topic Details Topic: What's new in BMC Remedy ITSM 8.0 Abstract: Join this session to learn about the exciting new capabilities delivered with the new major releases 8.0 of the BMC Remedy IT Service Management suite. This new release is a major step forward towards simple and effective IT Service Management for all Remedy ITSM customers, with new fuctional capabilities in the areas of reqeust management, collaboration, change management, cross-product integration, and installation/upgrades. Aside from a detailed discussio of the new capabilities and the related use cases, we share first real-life deployment experiences from early adopter customers. Synopsis: Covered in this presentation will be the following topics (and more): - ITSM suite usability enhancements, specifically around SRM, mobility and e-mail based interactions - Better collaboration within the IT organization via common Service Context, Remedy-based chat capability, Twitter or RSS integrations - ITSM suite wide process definition, release and tracking with BMC Remedy ITSM Process Designer - New data management capabilities - Simplified installation and upgrades - Hub & spoke deployment architecture Technical Skill Level: Entry Level Classification: Product Categorization: ITSM Specification: Vendor _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"