Shawn,
Thanks for the excellent suggestion, I believe that's the functionality we're
going to build.
Per the other posts, seems that user access directly to the SRM module for AD
authenticated users would not be the best approach.
Thanks again to everyone for their feedback. Have a great week!
Roger correctly summarises the problem, but I'm surprised he didn't point out
that the JSS SSO Plugin can automatically raise an incident in ITSM when a user
connects and has no account, invoking the correct process to provision an
account so they can gain access. There's no useful out of the bo
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio M
Sent: Friday, May 11, 2012 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Granting access to SRM for AD authenticated users
ARSlisters
Had a question about how to leverage to "AREA LDAP Configuration&quo
nc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, May 11, 2012 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Granting access to SRM for AD authenticated users
** To properly use SRM all users must have a People entry, Autheni
To properly use SRM all users must have a People entry, Authenication can then
be AD.
-Original Message-
From: Antonio M
To: arslist
Sent: Fri, May 11, 2012 3:01 pm
Subject: Granting access to SRM for AD authenticated users
ARSlisters
Had a question about how to leverage to "
ARSlisters
Had a question about how to leverage to "AREA LDAP Configuration" form in the
ITSM v7604 SP2 for users that:
1) Have been AD authenticated
2) Do not have a Remedy account and no record in the User form.
We're looking to give these users access to create a SRM entry or query on an
exi
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