Behalf Of Rick Cook
Sent: Wednesday, February 06, 2008 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group names and substrings
** Well, you can fix it with code, or you can fix it with data.
Which do you prefer? The data way would be to replace
Well, you can fix it with code, or you can fix it with data. Which do you
prefer? The data way would be to replace the spaces with underscores, but I
know that doesn't look nice to the users. So the code way would be to do a
lookup of the exact name string and then use the corresponding Group ID
Sometimes we get HelpDesk users complaining that they can see tickets
assigned to an other group, a group to which they themselves do not
belong.
Upon investigation, we see that the user might belong to a group name
like "Long Group Name", but they're seeing a ticket that is assigned to
a group na
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