Re: HPD and SLM

2013-02-10 Thread Schon, Stuart
definition Stuart Schon Service Desk Systems - Manager From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sabyson Fernandes Sent: Saturday, 9 February 2013 6:39 AM To: arslist@ARSLIST.ORG Subject: Re: HPD and SLM ** Mark, There is a HPD:HelpDes

Re: HPD and SLM

2013-02-08 Thread Sabyson Fernandes
Mark" To: arslist@ARSLIST.ORG Sent: Friday, February 8, 2013 2:12 PM Subject: HPD and SLM ** Hi All & TGIF,   We have been on ITSM 7.6 for a couple of months and the some of the focus is now around reports. I can get reports from the Incident/HPD:Help Desk or the SLM:Measurem

Re: HPD and SLM

2013-02-08 Thread Melissa reed
If your SLA is built off of HPD:Help Desk, you should have a join form called HPD:Help Desk_SLA which can give you the information you are looking for. From: "Brittain, Mark" To: arslist@ARSLIST.ORG, Date: 02/08/2013 01:13 PM Subject: HPD and SLM Sent by:

HPD and SLM

2013-02-08 Thread Brittain, Mark
Hi All & TGIF, We have been on ITSM 7.6 for a couple of months and the some of the focus is now around reports. I can get reports from the Incident/HPD:Help Desk or the SLM:Measurement but not a combined report. I only have one set of service targets but multiple customers. Since the Company