definition
Stuart Schon
Service Desk Systems - Manager
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sabyson Fernandes
Sent: Saturday, 9 February 2013 6:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: HPD and SLM
**
Mark,
There is a HPD:HelpDes
Mark"
To: arslist@ARSLIST.ORG
Sent: Friday, February 8, 2013 2:12 PM
Subject: HPD and SLM
**
Hi All & TGIF,
We have been on ITSM 7.6 for a couple of months and the some of the focus is
now around reports. I can get reports from the Incident/HPD:Help Desk or the
SLM:Measurem
If your SLA is built off of HPD:Help Desk, you should have a join form
called HPD:Help Desk_SLA which can give you the information you are
looking for.
From: "Brittain, Mark"
To: arslist@ARSLIST.ORG,
Date: 02/08/2013 01:13 PM
Subject: HPD and SLM
Sent by:
Hi All & TGIF,
We have been on ITSM 7.6 for a couple of months and the some of the focus is
now around reports. I can get reports from the Incident/HPD:Help Desk or the
SLM:Measurement but not a combined report. I only have one set of service
targets but multiple customers. Since the Company
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