All, One of our app developers is having an issue that I'm hoping someone here can shed some light on. He has a custom .NET application that uses the HPD_Incident Interface_CREATE_WS web service to submit requests. So the Incident is created successfully, and using fiddler, we saw that Remedy is also returning the incident # that gets generated. However, his .NET tool cannot capture this and it shows the value as NULL. Have any of you seen this or have any tips/workarounds?
I tried having him go to each individual mid tier server bypassing the load balancer but this did not help. I assumed it wouldn't because remedy is returning the incident #. Remedy env: load balanced mid tier and app servers on windows server 2008 64bit, AR/ITSM 7.6.04 The app is built on: Windows 2003 server, .NET 2.0, vis studio 2010 ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
