s complete.
This as we know is a near impossibility to achieve in a real life situation.
Cheers
Joe
From: Salma Begum
To: arslist@ARSLIST.ORG
Sent: Thursday, February 5, 2009 1:05:01 AM
Subject: "Hours to Resolve Field" in Incident managemen
Dear All,
I have a question.
When i generated remedy OOTB report for incident details. I could see a
colum called "Hours to resolve" . What does this field do? How does it
calculate the value. I found its giving wrong values.
Do we require do to any other configurations to achive correct value
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