Yeah, we had to build a custom assignment lookup form for the IBRSD integration
because we had many different assignments for the events. Basically it looks
up the form to match specific event tiers, if it finds a match, it uses the
support group assignment that entry has and any operational
Our organization uses multiple monitoring tools to create incidents using IBRSD
such as PractiveNet, Patrol, Control M, etc. This monitoring setup is outside
of my knowledge other than the integration between IBRSD and Remedy, but I do
believe that they have two BEM servers, one in the US and
Yes, you can do this. It is simple and involves configuring multiple
source hosts/ports. The harder thing is setting up assignment rules if you
need them to be different between sources. That will involve customization
as the default lets you use only Prod Cats for assignment.
Have fun.
Chuck
Hi List,
We've an instance of IBRSD on our ITSM 7.6.03 server. Can this instance be
configured to integrate with multiple BEM servers?
Multiple BEM servers will raise incidents with ITSM. And ITSM has to respond
back to all the BEM servers. Is this configuration possible to achieve?
Thanks in
recommend posting to communities, however I believe BEM/SIM can do this
multiple ways..
BEM more than one pushed to 1 central server, into the remedy system/ OR
configure multiple IBRSD connections.
Please consult manuals, and bmc.
On Mon, Aug 6, 2012 at 9:06 AM, Narayanan, Radhika
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