Dear Listers, I would like to ask if anybody have an experience with DSO+ITSM for big companies. Lets say its major company and its subsidiaries in more than 3 locations(sites). Site network links are not so good to implement centralized database. You need to use DSO. Primary goal is to do transfers of incidents/task from site to site. Secondary goal is to have centralized reporting. No realtime reports(no dashboards) needed, weekly reporting will be ok. Every subsidiary would like to have common foundation data and also to have the ability to add something specific to them only. BMC have released "Distributed Service Option (DSO) Implementation with BMC Remedy ITSM 7.5.0x" document, but there are no real-life scenarios or guidelines there how to act with DSO option, depending on different factors. So i would like to hear for any suggestions on how-to-DSO-ITSM. Any suggestions or experience sharing are welcome!
Regards, Max -- View this message in context: http://www.nabble.com/ITSM-%2B-DSO.-Distributed-environment-architecture-tp25905703p25905703.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
