I am running in to a problem that I am hoping someone might have a solution
for. I am trying to create templates for Incident Management, but none of them
are visible after creation. There are no issues during the creation process
itself, but I have tried with multiple users, and nobody has
You have to set the owner and user of the templates appropriately. It doesn't
happen by default, unfortunately.
Rick
-Original Message-
From: Shane Buchholz sha...@samhealth.org
Date: Wed, 2 Sep 2009 10:50:37
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Incident Templates
AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Incident Templates
**
I am running in to a problem that I am hoping someone might have a
solution for. I am trying to create templates for Incident Management,
but none of them are visible after creation. There are no issues during
the creation
10:51 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Incident Templates
**
I am running in to a problem that I am hoping someone might have a solution
for. I am trying to create templates for Incident Management, but none of them
are visible after creation. There are no issues during the creation
: |
|
--|
|Re: ITSM 7 Incident Templates
] On Behalf Of Shane Buchholz
Sent: Wednesday, September 02, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
I set this option in the initial setup, but still have no visibility.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 02, 2009 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
Also remember when modifying incident templates, go in through the APP ADMIN
CONSOLE Custom Config. For some reason, opening the Incident
Does your user have a default group set up?
From:
Shane Buchholz sha...@samhealth.org
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re: ITSM 7 Incident Templates
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
I am creating templates from
Of SUBSCRIBE arslist Melissa
Sent: Wednesday, September 02, 2009 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
** Does your user have a default group set up?
From:
Shane Buchholz sha...@samhealth.org
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re
PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
** Does your user have a default group set up?
From:
Shane Buchholz sha...@samhealth.org
To:
arslist@ARSLIST.ORG
Date:
09/02/2009 01:47 PM
Subject:
Re: ITSM 7 Incident Templates
Sent by:
Action Request System discussion
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Incident Templates
**
Bingo!! Ran into this one last week. The user account must have a default
group setup or the templates will be a no-show!
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
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