Re: ITSM 7.6.04 SP3 USM Data Error

2012-04-02 Thread Ted Jennings
This is a bug that has been reported to BMC. When the SRM is imported, the system is going to the CI BaseElement form with the dataset id: BMC_RequestableOffering and setting the AssetLifecyclestatus to Delete for the CI that is related to the SRM that you are importing. If you go to the

ITSM 7.6.04 SP3 USM Data Error

2012-03-27 Thread Sanford, Claire
We now have SP3 on the ARServer and the Mid Tier. The app and CMDB are SP2. When trying to create a Service Request via the Request Entry console, I get 2 errors. Neither of which is in the BMC Support KB. Error # 1: When I click on the first level on the Request Entry Console and then