I probably won't get a reply to this question since not many use Process
Designer, but I will try anyway. Has anyone successfully implemented ITSM
Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror
stories about Process Designer and 7.6.04, so I contacted my support
.
-Original Message-
From: Ortega, Jesus A
To: arslist
Sent: Mon, Feb 24, 2014 5:40 pm
Subject: ITSM Process Designer on 8.1
**
I probably won’t get a reply to this question since not many use Process
Designer, but I will try anyway. Has anyone successfully implemented ITSM
Process
ega, Jesus A
Sent: 24 February 2014 22:40
To: arslist@ARSLIST.ORG
Subject: ITSM Process Designer on 8.1
**
I probably won't get a reply to this question since not many use Process
Designer, but I will try anyway. Has anyone successfully implemented ITSM
Process Designer 8.3.x with ARS/I
ess
Designer embed itself into ITSM and take over the Task module.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Monday, February 24, 2014 4:55 PM
To: arslist@ARSLIST.OR
We ran into an error when trying to install ITSM Process Designer on 8.1
because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2.
After opening a ticket with BMC, they provided me with a defect SW00460401
along with a hotfix that I put in place and was able to get around the
ent: Tuesday, February 25, 2014 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Process Designer on 8.1
We ran into an error when trying to install ITSM Process Designer on 8.1
because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2.
After opening a ticket with BMC, they
Apparently, 8.3.4 was just released and is GA on the ePD site.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 25, 2014 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Process Designer on 8.1
**
I want to
] On Behalf Of Jamie
Sent: Tuesday, February 25, 2014 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Process Designer on 8.1
We ran into an error when trying to install ITSM Process Designer on 8.1
because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2.
After opening a ticket w
We are literally just starting out with our development this week, so we'll see
how things go. However, based on my understanding there is no direct
correlation with AIF and Process Designer. Our intentions are not to use AIFs
as well, but you can utilize process designer workflows on just a r
ssage-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Tuesday, February 25, 2014 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Process Designer on 8.1
Hi Shawn,
8.x.x versions of SRM come with a custom AIF provided by BMC f
sfer
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[hidden
email]] On Behalf Of Carl Wilson
Sent: Tuesday, February 25, 2014 11:43 AM
To: [hidden email]
Subject: Re: ITSM Process Designer on 8.1
Hi Shawn,
8.x.x versions of SRM come with a custom AIF provided
We also thought using PD was going to be quicker and more flexible. In many
ways it is. Be careful, last I checked using PD instead of AOT/PDT does not
create the SRM:AppInstanceBridge (form name from my memory, didn't verify)
that links the SRM:Request to the fulfillment request(s). The status of
Thanks for the heads up Jason!
There is actually a 30min free webinar occurring today by Rightstar that I
found and was planning on attending. Below is the information:
BMC REMEDY USERS: 30 Minutes to Getting Started with the Process Designer
Wednesday, February 26, 2014 @ 2 pm ET / 1 pm CT
Ann
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