A> "Assignment Configuration" records are generated from within ITSM's
'Application management Console' , basic config, item #7.From the
application Administration Console there are Rules for each application. The
rules allow you to configure the assignment process and either integrate
tiation does
prevail between types
of Incidents (restoration, event, etc) and exactly which group
within an organization
is targeted for initial response.
dwm
Date: Mon, 10 Sep 2007 07:39:19 -0500
From: [EMAIL PROTECTED]
Subject: ITSM7 Assignment Structure
To: arslist@ARSLIST.OR
Don,
A few questions:
1. Are you having the same results in each application? Change, Incident, etc.
2. Did you configure the applications to use the assignment engine?
3. Did you configure them to us Capacity, number or round robin?
Don
Date: Mon, 10 Sep 2007 07:39:19 -0500From: [E
Good Morning Listers!
We are developing Assignment rules for ARS7.1/ITSM7, and I hope
this group can educate me as to observed behavior. Modifications are
mild and few--ITSM is mostly OOB.
By my understanding, assignment rules follow these behaviors,
in this sequence:
1. Higher-number-of-lo
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