Hi All, ITSM 7.03 Patch 7 Windows 2003 Patch 2 MS SQL Server 2005 ARS Server 7.1 Patch 2
I have a current issue open with Remedy which has been bugged by another client of theirs SW00286432. The issue occurs when an Incident Management User updates the Work Info, on a ticket that a requestor has created, so that the Requester can view the information. Sets the view access to Public. This should allow the Requestor to view the Work Info update. This does not occur. I can recreate this issue on two servers one has ITSM 7.03 patch 6 and the other has ITSM 7.0.3 patch 7. Has anyone seen this type of issue? if so Have you found a workaround? Do you have this working on your Remedy ITSM 7 patch 6 or 7 version or even lower patched versions? This seems to me to be a fundamental part of the application which is not functioning any advice is appricated. Thanks again. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
