Re: ITSM7.5 Incident SLAs

2010-05-21 Thread Mike Buck
efine as a new group > and it may be this setting that makes the time carry on rather than start > from beginning again) > > o Reset Goal for Same Request? = Yes > > o Allow Service Target to Re-Open? = No > > > > Regards > > Jiri > > > > *F

Re: ITSM7.5 Incident SLAs

2010-05-20 Thread Jiri Pospisil
: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mike Buck Sent: 20 May 2010 15:17 To: arslist@ARSLIST.ORG Subject: Re: ITSM7.5 Incident SLAs ** Thank you Jiri, I really appreciate the time you took to respond. I actually tried something very similar to what you

Re: ITSM7.5 Incident SLAs

2010-05-20 Thread Mike Buck
; Remedy Specialist > > LCH.Clearnet <http://www.lchclearnet.com/> > > > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Mike Buck > *Sent:* 20 May 2010 14:30 > *To:* arslist@ARSLIST.ORG &

Re: ITSM7.5 Incident SLAs

2010-05-20 Thread Jiri Pospisil
st LCH.Clearnet<http://www.lchclearnet.com/> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mike Buck Sent: 20 May 2010 14:30 To: arslist@ARSLIST.ORG Subject: ITSM7.5 Incident SLAs ** Hi Does anyone know how to configure things so that the

ITSM7.5 Incident SLAs

2010-05-20 Thread Mike Buck
Hi Does anyone know how to configure things so that the SLA re-attaches when it's re-assigned to another group? The new group's business hours (new group's Business Entity) should be used in calculating the new SLA Due Date. Currently Response and Resolution SLAs get attached to Incidents using