Re: Import Incident

ype Regards, Vijayalakshmi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ?? Sent: Friday, May 15, 2009 7:55 AM To: arslist@ARSLIST.ORG Subject: Import Incident hi,all I import 2 incident test records to HPD:Incident Interface_Create

Import Incident

hi,all I import 2 incident test records to HPD:Incident Interface_Create use import tools, but there is no Incident generate in HPD:Help Desk, the field i mapping to the form is: z1D_Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Description

Re: Import Incident

Import into Incident Instance Create form and all of the normal Active Link workflow is fired as filters to create the Incident ID and validate the user and classification data. -Original Message- From: 金恺 To: arslist@ARSLIST.ORG Sent: Tue, 12 May 2009 9:42 pm Subject: Import Incident

Import Incident

Hi, All how can i import incident record to my new ARS7.1, use Import Tools? or have more simple way? If I use the Import Tools, should I set the incident number? or it just automatically generate? Best Regards! Kevin, Jin Leadtrust, Hangzhou, China