Kevin is THE MAN!!!
This appears to do the trick.
I looked at INT:SRMHPD:INC:UpdateRequest_99_SetSRAppRegistryGUID a million
times & had mixed results tinkering with it, but never once did I even
consider the associated forms.
Thanks for coming through.
On Wed, Jul 20, 2011 at 9:52 AM, Kevin B
Had this exact problem with any incident generated via the
HPD_IncidentInterfaceCreate form
Here is what I found
Have a client company for which the incident rule setting 'Create Request on
submit' is set to "Yes".
When incidents are submitted for this client via the Help Desk Incident
Interfa
I experienced this same issue in SRM 2.2 on ARS 7.5 and per support it was a
known defect that should have been resolved in version 7.6.
Below is an excerpt of the conversation i had with support, but I would raise a
ticket with them to confirm that the defect was resolved.
On your issue:
z1D_Action = "CREATE"
Flag_Create_Request = "Yes"
Created_From_flag = "Incident"
From: "Boyd, Rebecca"
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 19, 2011 11:52 AM
Subject: Incidents do not always create a corresponding request
**
SRM 7.6
ITSM 7.5
W
Jul 19, 2011 3:21 pm
> Subject: Re: Incidents do not always create a corresponding request
>
> ** Your memory is correct. Alas, I do have that checked.
>
> There is also a z1D_Command field in this section where I'm entering a
> value of "Create" - I think that's
Behalf Of *Chowdhury, Tauf
> *Sent:* Tuesday, July 19, 2011 2:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Incidents do not always create a corresponding request
>
> ** **
>
> **
>
> Memory is fuzzy but I think that on the interface form, there is a field
&g
I think Create is supposed to be CREATE.
-Original Message-
From: Boyd, Rebecca
To: arslist
Sent: Tue, Jul 19, 2011 3:21 pm
Subject: Re: Incidents do not always create a corresponding request
** Your memory is correct. Alas, I do have that checked.
There is also a z1D_Command
Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, July 19, 2011 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incidents do not always create a corresponding request
**
Me
gt; *Sent:* Tuesday, July 19, 2011 1:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Incidents do not always create a corresponding request
>
> ** **
>
> **
>
> SRM 7.6
>
> ITSM 7.5
>
>
>
> We recently installed SRM 7.6 on ITSM 7.5. **
11 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Incidents do not always create a corresponding request
**
SRM 7.6
ITSM 7.5
We recently installed SRM 7.6 on ITSM 7.5.
All of the requests are creating incidents. However, not all of the
incidents are creating requests.
The incidents wh
SRM 7.6
ITSM 7.5
We recently installed SRM 7.6 on ITSM 7.5.
All of the requests are creating incidents. However, not all of the
incidents are creating requests.
The incidents which do not create requests are submitted via email. The
emails still generate incidents, but not corresponding req
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