Hi listers, My organization is researching chat as a medium for customers to get support. Using Remedy or another tool that integrates with Remedy.
Any experience, information you can share would be great. We are asking basic questions such as how well Remedy's (v8) chat has worked for others, is there a good reason to look at other tools, how do we pick topics to offer on chat for a pilot, how to estimate resource requirements etc. Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
