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Hello List, Has anyone Integrated BMC Knowledge Management with ITSM6
Apps (specifically Remedy Requester and Help Desk)? If so, have you imported “canned” knowledge
packs from RightAnswers, Inc.? I’ve followed the instructions outlined in the guide
provided by BMC entitled: BMC Remedy Knowledge Management 5.30 RightAnswers Integration Guide However, after “importing” the RightAnswers
KPAKS, all of them appear to be for “Internal” use only, when I’d
like a large portion of these to be visible for Self Service (e.g. Joe User
using Remedy Requester). Any ideas? My environment: Application Server Windows Server 2003 AR System 7.x Customized ITSM6 BMC Remedy Knowledge Management Application Database Server Windows Server 2003 MS SQL Server 2000 sp4 Web Server Windows Server 2003 IIS6 MidTier 7.x Servlet Exec Hummingbird SearchServer 5.4 RightAnswers Knowledge-Paks Edition 35 (Support Analyst and
Self Service) Thanks in advance, Ben |
