Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Hardy, Patrick
Taking a look at this now, was really hoping to have the output as html in the email body will give it a spin. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Monday, March 02, 2015 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Is

Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread LJ LongWing
Yea...I'm not entirely sure how one would schedule an individual report on specific tickets several times a day so that each report was sent on an individual ticket, instead of a list of them...maybe looking into Jarl's suggestion would be wise :) On Mon, Mar 2, 2015 at 7:34 AM, Hardy, Patrick

Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread LJ LongWing
Patrick, In 8.1 there is certainly the ability to schedule reports, you can find the buttons in the top right corner of the report console if I remember correctly. On Mon, Mar 2, 2015 at 6:15 AM, Hardy, Patrick patrick.ha...@tyson.com wrote: ** Happy Monday! I’m looking to generate a

Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Hardy, Patrick
Looked at this initially though the requirement is an individual email for each ticket that meets the criteria, not sure that can be met with the schedule. Wouldn’t it evaluate each time and send the output for all matching tickets in a single distribution? From: Action Request System

Re: Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Jarl Grøneng
Hi Take look at the form AR System Publish Report. You can submit into this form, and the result is an attached report. -- J 2015-03-02 14:15 GMT+01:00 Hardy, Patrick patrick.ha...@tyson.com: ** Happy Monday! I’m looking to generate a custom BIRT report on specific incidents. Would

Is it possible to trigger a BIRT report using an escalation?

2015-03-02 Thread Hardy, Patrick
Happy Monday! I'm looking to generate a custom BIRT report on specific incidents. Would like the report to run individually for each incident and email the report several times throughout the day. Can a BIRT report be triggered from an escalation? ARS/ITSM: 8.1.00 OS: Windows DB: SQL