I have since been pounding on the requester of this "Issues" designation
as to what they REALLY mean and why it isn't covered in the help desk
cases. So, you hit the nail on the head when you asked me to further
define "Issues". The requester had me convinced that Issues needed to be
separate
Can you define "Issues"? If you mean non-critical issues like questions,
requests for information, etc., the Case Type value should take care of
that. You may want to modify some of your workflow based on that, if you
want to differentiate assignees, notifications, etc., because I don't think
th
I'm just now struggling with what the initial question in this thread...
I use the Help Desk application, and have the free Change Management
application available, right now... I've used CM a bit.
How do you all track ISSUES, as opposed to problems (help desk tkts) or
change requests, and ha
3 matches
Mail list logo
