TITLE: Senior Software Engineer - Remedy
DEPARTMENT: Information Technology - Systems Engineering LOCATION: Plano Tx, JCPenney Company, Inc. - On Site Only Full Time Permanent position. Must be a US Citizen. JOB DESCRIPTION Senior Remedy Engineer responsible for support, development, configuration, customization, performance, and maintenance of BMC Remedy IT Service Management Suite 7.6.x. RESPONSIBILITIES * Responsible for the installation, configuration, customization and maintenance of key integrated products and components of BMC Remedy IT Service Management Suite 7.6.x. Integrated products and components to be supported are: o AR System 7.6.x including interfaces such as Atrium Integration Engine (AIE) o Remedy Mid-Tier 7.6.x o AR Assignment Engine 7.6.x o AR Approval Engine 7.6.x o AR Flashboards Server 7.6.x o AR Email Engine 7.6.x o BMC Remedy Incident Management 7.6.x o BMC Remedy Problem Management 7.6.x o BMC Remedy Change Management 7.6.x o BMC Remedy Asset Management 7.6.x o BMC Remedy Foundation Elements 7.6.x o BMC Atrium CMDB 7.6.x o BMC Service Level Management (SLM) 7.6.x o BMC Service Request Management (SRM) 7.6.x o Remedy Knowledge Management 7.6.x o Dashboards for BSM o BMC Analytics * Design, engineer, install, configure, integrate, test complex architectures and component configurations and other product integrations relating to BMC Remedy IT Service Management Suite products and/or solutions * Responsible for the technical aspect of the Atrium CMDB 7.6.x. These responsibilities include: data mappings from discovery sources, CI Class management, Integrations, Reconciliation, Data Normalization and implementing any CMDB customizations * Develop and administer BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components * Create detailed design documents and functional specifications for new applications and services and for enhancements to existing BMC Remedy ITSM applications and/or components * Contribute to design sessions with Architects and IT Operations Engineers * Assist with identify, design, and maintenance of Foundation data for ITSM 7.6.x. * Maintain and manage licenses for BMC Remedy ITSM suite of products * Coordinate with database administrators to configure, tune and maintain databases in variety of languages * Refine existing functional requirements for ITSM tools and participate in the development of an integrated ITSM and monitoring/event management tooling strategy and architecture * Assist in the definition of business requirements, determine scope, estimate level of work effort (LOE) and determine duration of development activities * Coordinate with functional and technical groups to translate business requirements into technical design documents * Provide Remedy Administrator day-to-day support of Remedy reported incidents such as user account and permissions issues, etc. * Perform mentoring and training tasks for peers and customers as required; transfer project knowledge to other team members and customers as required * Administer, tune, troubleshoot and support deployed solutions in a mission critical 24x7 environment * Ability to work well within team environment. Strong written and verbal communication skills REQUIRED QUALIFICATIONS * Must have hands-on, practical knowledge of support, installation, configuration, and development of the BMC Remedy IT Service Management Suite 7.6.x * Experience with implementing, configuring BMC Atrium Discovery Dependency Mapping (ADDM) * Must have hands-on experience with management of Atrium CMDB common data model including class and attribute customizations, Atrium Integration Engine (AIE) and dataset normalization and reconciliation * Experience establishing BMC ITSM Suite integrations between event management and monitoring solutions for the purpose of auto-generation of Incidents, Work Orders, and/or Service Requests, etc. * Experience participating and lead engineer for medium to large Remedy ITSM implementations PREFERRED QUALIFICATIONS * Hands-on experience establishing BMC ITSM Suite 7.6x integrations with other products listed but not limited to: o Network Monitoring Tools like NetCool o BMC Atrium Orchestrator o BMC Analytics o BMC Mobility * Experience in Network, System Administration, database support and IIS Web Server Administration * Experience working with project management methodology including budget development, project planning and control * Hands-on experience with Remedy performance tuning/performance optimization * Experience of BMC Analytics reporting design and customizations * ITIL V3 Foundation Certificate If interested please send resume to bdbar...@jcp.com<mailto:bdbar...@jcp.com>. 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