Questions? Contact Benard at bbeaull...@beaullieu.com Beaullieu & Associates, Inc is seeking qualified candidates to fill a Senior Remedy Action Request System Developer position located in San Antonio, Texas. This is a direct hire position with an established Information Technology Services provider focused on the Federal Government/Military sector. In addition to an excellent compensation package, this position includes Medical and Dental Benefits, 401K with company match, Tuition Reimbursement and other benefits. The focus of this position is to assist in the development, design, and implementation of the Configuration Management Database (CMDB), Asset Management, and the Remedy ticketing system using the Remedy application. The current and planned systems that the administrators will work on include: Custom Structured Query Language (SQL) query creation, SQL administration work, Remedy customization, server maintenance, and security compliance. The contractor shall validate deployment plans, conduct training sessions, and engineer checklists for monitoring and maintenance. The Remedy Developer shall produce a customizable framework of best practices designed to promote quality computing services in the enterprise. The focus of this development position is working with Remedy ARS 7.5.00 and ITSM 7.6. We are looking for candidates with 5+ years of enterprise Remedy ARS Development and Administration experience. Required skills include: • Extensive experience developing Remedy ARS 7.5.00 and ITSM 7.6 • Extensive Remedy experience in the areas of Incident Management, Change Management, Problem Management, Service Level Management, Knowledge Management, and Configuration Management. • Knowledge of Information Technology Infrastructure Library (ITIL) framework and IT Service Management (ITSM). • Action Request (AR) Remedy version 7.x administration and maintenance; designing forms and creating active links and filters. • Desk, development, and deployment of Remedy 7.x Action Request System (ARS) software, custom Remedy ARS applications, and Remedy ARS IT Service Management (ITSM) out of the box applications. • Experience in creating Remedy ARS active link, filter, escalation, form, and other workflow objects. • Experience with Remedy ARS active link, filter, escalation, form, and other workflow objects. • Experience with Remedy ARS IT Service Management (ITSM) 7.x suite, Service Desk, Change Management, Asset Management, Service Level Management, and CMDB administration. • Prefer experience with Remedy ARS Distributed Server Option (DSO), BMC Atrium CMDB, BMC Foundation Discover, and BMC Topology Discovery. • Experience in managing Service Level Management Service Level Agreement (SLAs) and Approval Server. • Experience in creating and modifying CMD classes and relationships. • Experience with requirements analysis and delivering Remedy ARS application design, development, and embedding Crystal Reports within Remedy ARS. • Minimum ten (10) years overall Information Technology experience. • In-depth knowledge of BMC Atrium Configuration Management Database (CMDB) • In-depth knowledge of BMC Foundation Discovery • In-depth knowledge of BMC Topology Discovery • In-depth knowledge on the integration of monitoring tools • In-depth knowledge of Microsoft SQL
Required Certifications: • ITIL Foundations Certification • Remedy Approved Consultant Certification • Level II IA Certification. The successful candidate will need to obtain one of the following Commercial Certifications: CISA, CISSP, GSE, or SCNA within Six months of hiring. We are looking for a Senior Level specialist that can come in and hit the ground running. Qualified candidates must be US Citizens and be able to pass the Secret Clearance screening process. Prescreening will include both a Criminal Background Check and a Credit Check. Are you interested? Please forward your resume and contact info. We will follow up with qualified Candidates. Bernard Beaullieu Beaullieu & Associates, Inc. 1100 NW Loop 410, #700 San Antonio, Texas 78213 Voice: (210)710-4161 Fax: (866)665-1008 www.beaullieu.com bbeaull...@beaullieu.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
