Re: KB tool

2010-06-15 Thread Boyd, Rebecca E.
To: arslist@ARSLIST.ORG Subject: Re: KB tool ** I think it depends a bit on what you're environment is and what you're looking for. RKM is designed around Remedy, so you do get some nice integration features like being able to specify resolution category information, etc., for when you use

Re: KB tool

2010-06-15 Thread Sanford, Claire
all our custom knowledge. Just a thought! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Tuesday, June 15, 2010 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** We are looking

Re: KB tool

2010-06-15 Thread Alan Blake
:59 PM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** I think it depends a bit on what you’re environment is and what you’re looking for. RKM is designed around Remedy, so you do get some nice integration features like being able to specify resolution category information, etc., for when

Re: KB tool

2010-04-15 Thread Paolino, Andrew
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Wednesday, April 14, 2010 7:35 PM To: arslist@ARSLIST.ORG Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist

Re: KB tool

2010-04-15 Thread Alan Blake
...@wipro.com Subject: Re: KB tool To: arslist@ARSLIST.ORG Date: Wednesday, April 14, 2010, 5:44 PM Remedy's RKM is the best From: Action Request System discussion list(ARSList) on behalf of lakhes Sent: Wed 4/14/2010 4:35 PM To: arslist@ARSLIST.ORG Subject: KB tool

Re: KB tool

2010-04-15 Thread lakhes
review if Remedy Knowledge Management could be itegrated with a customization. -Original Message- From: lakhes lak...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Apr 14, 2010 7:35 pm Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any

Re: KB tool

2010-04-15 Thread Lyle Taylor
(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Blake Sent: Thursday, April 15, 2010 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: KB tool ** RKM is a good tool and integrates nicely. I recommend you look to Knowledge Centered Support (KCS) in creating a solid KM process and then select

Re: KB tool

2010-04-15 Thread Sanford, Claire
Subject: Re: KB tool ** What are choices for integrating with 6.3? On Wed, Apr 14, 2010 at 7:44 PM, Roger Justice rjust2...@aol.com wrote: ** There were a couple that could be integrated with 6.3. Since you already asked about Assets being viewed with dependencies if you go to a later

KB tool

2010-04-14 Thread lakhes
Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: KB tool

2010-04-14 Thread Roger Justice
lak...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Apr 14, 2010 7:35 pm Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations? Thanks _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

Re: KB tool

2010-04-14 Thread David Drake
Remedy's RKM is the best From: Action Request System discussion list(ARSList) on behalf of lakhes Sent: Wed 4/14/2010 4:35 PM To: arslist@ARSLIST.ORG Subject: KB tool ** Hi listners, Does anyone intergrated any KB tool with remedy ? Any recommendations