Re: List Tickets That Have Been Reopened

2014-01-13 Thread Terje Moglestue
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard Sent: Friday, January 10, 2014 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: List Tickets That Have Been Reopened You can probably do something where the statushistory.time.resolved field

Re: List Tickets That Have Been Reopened

2014-01-13 Thread Vyom Labs Support
- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, January 13, 2014 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: List Tickets That Have Been Reopened Frank, On the Incident or HPD:Help Desk form there is a field called 'Re

List Tickets That Have Been Reopened

2014-01-10 Thread Frank Caruso
ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved but need to be able to get all tickets, regardless of current status, that have been reopened. Thank you Frank Caruso

Re: List Tickets That Have Been Reopened

2014-01-10 Thread Ken Pritchard
AM To: arslist@ARSLIST.ORG Subject: List Tickets That Have Been Reopened ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved but need to be able to get all tickets, regardless

Re: List Tickets That Have Been Reopened

2014-01-10 Thread Murnane, Phil
[caruso.fr...@gmail.com] Sent: Friday, January 10, 2014 09:51 To: arslist@ARSLIST.ORG Subject: List Tickets That Have Been Reopened ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved

Re: List Tickets That Have Been Reopened

2014-01-10 Thread Roney Samuel Varghese.
That Have Been Reopened ITSM 764 sp2 Is there way to query for Incidents that have been reopened? I can get the list of Incidents that have been reopened and are currently still unresolved but need to be able to get all tickets, regardless of current status, that have been reopened. Thank