: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, January 10, 2014 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: List Tickets That Have Been Reopened
You can probably do something where the statushistory.time.resolved field
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Monday, January 13, 2014 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: List Tickets That Have Been Reopened
Frank,
On the Incident or HPD:Help Desk form there is a field called 'Re
ITSM 764 sp2
Is there way to query for Incidents that have been reopened? I can get the list
of Incidents that have been reopened and are currently still unresolved but
need to be able to get all tickets, regardless of current status, that have
been reopened.
Thank you
Frank Caruso
AM
To: arslist@ARSLIST.ORG
Subject: List Tickets That Have Been Reopened
ITSM 764 sp2
Is there way to query for Incidents that have been reopened? I can get the list
of Incidents that have been reopened and are currently still unresolved but
need to be able to get all tickets, regardless
[caruso.fr...@gmail.com]
Sent: Friday, January 10, 2014 09:51
To: arslist@ARSLIST.ORG
Subject: List Tickets That Have Been Reopened
ITSM 764 sp2
Is there way to query for Incidents that have been reopened? I can get the list
of Incidents that have been reopened and are currently still unresolved
That Have Been Reopened
ITSM 764 sp2
Is there way to query for Incidents that have been reopened? I can get the
list of Incidents that have been reopened and are currently still unresolved
but need to be able to get all tickets, regardless of current status, that
have been reopened.
Thank
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