ARSlisters, I have an unmodified OOB escalation in ITSM that should run, but is 'turned off'.
It starts the notification process after a survey is created in "SRM:Survey" LOG: /* Checking "SRM:SRV:TriggerSurveyNotification" (enabled) : is turned off /* Checking "SRM:SRV:TriggerSurveyNotification" (enabled) : going to fire in 3563 ENVIRONMENT ARS/ITSM 9.1.x Single server Escalations enabled in AR Server Admin console AND in ar.cfg Escalation threads min = 6, max =6 Pool NULL or 1 (no impact) All other escalations are running, just this one is 'turned off'. We built a copy of this escalation ("SRM:SRV:TriggerSurveyNotification2") and got the same result. We now have 2 escalations 'turned off'; the unmodified OOB original and our 'custom' duplicate. Could this be FORM-related? Anyone have any idea what's stopping these escalations? TIA, Joel Joel Sender * jdsen...@earthlink.net --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
-- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist