Hi
We are running MYIT 2.5 patch 001 and I have used the on boarding tool to successfully copy the data from ITSM into the mongodb which worked perfectly. Looking at the various Service Request's tickets in the MYIT universal client or mobile app, I noticed that none of the calls that have been logged are showing the Notes field (details) in MYIT. The data is in the SRM form and if I look on the MYIT:Service_Request form I can see the records and they have the Notes field filled in. Does anyone know how I can get the notes field for logged service requests to display in MYIT when the user clicks on "Request Details" ? Thanks Brad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
