Mean Time to Repair reporting?

Hi, We are using Remedy HelpDesk 6.03. Does anyone know if there are OTB reports on Mean Time to Repair metric? I know of (and use) the Hours to Resolve field so could just do calculations with that, but I would be interested to hear if anyone has other suggestions to report on this

Re: Mean Time to Repair reporting?

they are available when the user goes to the reporting module. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Julie L Kanakanui JLKANAKA Sent: Friday, October 05, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Mean Time

Re: Mean Time to Repair reporting?

thanks for that full explanation! Julie Joe D'Souza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/05/2007 02:53 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mean Time to Repair reporting? ** Hours