Hi Listers,

 

We need to introduce a new field in  RQC:ServiceRequestWizard (Requester
console new request). The end user will fill the field with data and the
data has to be stored in HPD:Help Desk when the ticket creation
completes.

We Created the " External Customer Name" field in
"RQC:ServiceRequestWizard","SRM:Request","SRM:AppInstanceBridge","HPD:In
cidentInteface_Create","HPD:Help Desk" 

Also added this field in the push field action of
"RQC:RQW:Submit_110_SubmitRequest"....set field action of
"SRM:AOI:GetSRFieldValues" to set the value in "SRM:AppInstanceBridge"
form. Again we have included the fields in the push field action of
"HPD:HII:CreateIncident_100`!"(These actions are done as per the log we
analyzed)

 

The problem here is.... we can move the data which enter in the
"RQC:ServiceRequestWizard" till SRM:Request form after that the data
cannot move from SRM:Request till HPD:Helpdesk.

 

Please give us the method to move the data from SRM:Request till
HPD:Helpdesk if some one has implemented this before

 

Regards,

 

Siraj P M 

 

 



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