Hi Listers,
We need to introduce a new field in RQC:ServiceRequestWizard (Requester console new request). The end user will fill the field with data and the data has to be stored in HPD:Help Desk when the ticket creation completes. We Created the " External Customer Name" field in "RQC:ServiceRequestWizard","SRM:Request","SRM:AppInstanceBridge","HPD:In cidentInteface_Create","HPD:Help Desk" Also added this field in the push field action of "RQC:RQW:Submit_110_SubmitRequest"....set field action of "SRM:AOI:GetSRFieldValues" to set the value in "SRM:AppInstanceBridge" form. Again we have included the fields in the push field action of "HPD:HII:CreateIncident_100`!"(These actions are done as per the log we analyzed) The problem here is.... we can move the data which enter in the "RQC:ServiceRequestWizard" till SRM:Request form after that the data cannot move from SRM:Request till HPD:Helpdesk. Please give us the method to move the data from SRM:Request till HPD:Helpdesk if some one has implemented this before Regards, Siraj P M This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
