Dear Larry,
I have been confronted to the exact same issue recently. A colleague of mine
opened a ticket at BMC, but we have never received a satisfying an answer. So
the workaround we put in place:
create a filter attached to AR System Email Message. Add a set field action
that makes a replace
We have users that are getting email notifications concerning tickets
that contain a bad url.
Example:
http:///arsys//servlet/ViewFormServlet?form=NTE%3aNotifie
r&server=.thecreek.com&eid=NTS03629234
I'm trying to understand what builds this url and have run out of ideas.
I've looked at the
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