Hello Everyone I hope you find this helpful. Carey Matthew Black
suggested I post a RESOLVED email to ARSList so that the whole list
can benefit from the answer. Carey Matthew Black and Yuvraj Limsay from
Remedy tech support helped solve my problem.
What I posted in arslist:
I am having
Hello everyone:
I am having problems trying to display the search and advanced search
buttons on the HPD:Helpdesk form (Helpdesk Application 5.6). In the
administrator tool I opened my HPD:Helpdesk form then I clicked on Form-
current view - properties and on the menu access tab I checked
Jorge,
Make sure your setting the correct form view's properties. ( There are
several views on that form if my memory is correct.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate,
PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, August 29, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modify Form View Properties Accessible Menu Items
Jorge,
Make sure your setting the correct form view's properties. ( There are
several views on that form if my memory is correct
Jorge,
Then I see two other possibilities...
1) Mid-Tier cache needs to be flushed. (You did not indicate which
client your using)
2) I seem to vaguely remember a bug about these properties being
set/not set in the an admin tool v6.3 patch xx (something). Maybe you
are fighting that bug?
--
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, August 29, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modify Form View Properties Accessible Menu Items
Jorge,
Then I see two other possibilities...
1) Mid-Tier cache
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