Re: Moving URL location in email. ARS 7.5 & ITSM 7.6

2010-05-21 Thread Matthew Perrault
er Information" our Email Notification Web Path: is blank. HTH Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andre H Sent: Thursday, May 20, 2010 7:04 PM To: arslist@ARSLIST.ORG Subject: Moving URL location in email. ARS 7.5 & I

Moving URL location in email. ARS 7.5 & ITSM 7.6

2010-05-20 Thread Andre H
Hello, I am trying to find out if it is possible to move the URL that is inserted into the ootb e-mail when a support group gets assigned an Incident, Task,etc. The URL is placed in the very top of the email and I need to move it to the bottom. I have looked at NTE:NTS:Email_200_SystemNT and I

Re: {Remedy ARS} Moving URL location in email. ARS 7.5 & ITSM 7.6

2010-05-19 Thread patchsk
We had a similar issue where users complained that URL is on the top. We had to build workflow to create the URL and set it to a field on the same form where notifications are originated and included that field in the selected fields list of the notification. On May 19, 11:10 am, Andre Hughes wro

Moving URL location in email. ARS 7.5 & ITSM 7.6

2010-05-19 Thread Andre Hughes
Hello, I am trying to find out if it is possible to move the URL that is inserted into the ootb e-mail when a support group gets assigned an Incident, Task,etc. The URL is placed in the very top of the email and I need to move it to the bottom. I have looked at NTE:NTS:Email_200_SystemNT and I di