: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Ponzo
Sent: Monday, May 07, 2007 7:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual
It sound like you may have some workflow that is doing a Commit
Changes even if nothing is changed
the Last_Modified_By and Modified_Date info).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Wednesday, May 09, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual
Rick
Hello fellow-listers,
We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in Modify
mode.
Now, we have a filter that executes on HPD:Help Desk on Modify and
Sent: Monday, May 07, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Need help with filter qual
Importance: High
Hello fellow-listers,
We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, May 07, 2007 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual
If you don't change status on a form then 'TR.Status' is NULL so it will
not match
PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, 8 May 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual
If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.
Change that part to ( 'Status' != 'DB.Status')
Fred
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Tuesday, 8 May 2007 7:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need help with filter qual
Fred,
That's a great point!! But then it'll leave another question. What is
user modifies the incident
: Re: Need help with filter qual
If you don't change status on a form then 'TR.Status' is NULL so it will
not match the database.
Change that part to ( 'Status' != 'DB.Status')
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
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