Re: No subject given

2010-06-14 Thread Robert Fults
Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: Sunday, June 13, 2010 1:28 AM Subject: No subject given ** Hi Enslin, Thanks for your response. One more thing is if I want to stop all users to close the incident. My concern is incidents should close only using Auto Close Resolved escalation. Now

Re: No subject given

2010-06-13 Thread Norbert Bolmer
)) Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 7:37 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given

Re: No subject given

2010-06-13 Thread IT (Amanullah Bashir Ahmed)
Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 7:37 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: No subject given ** It is HPD:INC:AutoCloseResolved

Re: No subject given

2010-06-12 Thread IT (Amanullah Bashir Ahmed)
Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, June 10, 2010 7:37 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given ** It is HPD:INC:AutoCloseResolved, and you need to change the run if condition

Re: No subject given

2010-06-10 Thread Pavan Kumar
Sent: Thursday, June 10, 2010 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get