Ahmed) [mailto:ahmed...@emiratesnbd.com]
Sent: Sunday, June 13, 2010 1:28 AM
Subject: No subject given
**
Hi Enslin,
Thanks for your response. One more thing is if I want to stop all users to
close the incident. My concern is incidents should close only using Auto Close
Resolved escalation. Now
))
Thanks Regards
Amanullah
Software Consultant
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Thursday, June 10, 2010 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: No subject given
Amanullah
Software Consultant
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Thursday, June 10, 2010 7:37 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: No subject given
**
It is HPD:INC:AutoCloseResolved
Software Consultant
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Thursday, June 10, 2010 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: No subject given
**
It is HPD:INC:AutoCloseResolved, and you need to change the run if condition
Sent: Thursday, June 10, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: No subject given
There is an escalation that needs to be modified. Not in front of the system
right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or
something to that effect. i will follow up when I get
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