: Tuesday, January 25, 2011 5:08 PM
To: arslist@ARSLIST.ORG
Subject: Notification on Re-Assignment of Incident ticket within same Assigned
Group
All,
Does any one know of any Notification Rule or Preferences that can be
set for Incident Management to allow 'Assignee' field to be notified
each
(ARSList)
arslist@ARSLIST.ORG
Date: Wed, 26 Jan 2011 21:15:41
To: arslist@ARSLIST.ORG
Reply-To: arslist@ARSLIST.ORG
Subject: Re: Notification on Re-Assignment of Incident ticket within same
Assigned Group
If you are referring to the has been assigned to you email
All,
Does any one know of any Notification Rule or Preferences that can be
set for Incident Management to allow 'Assignee' field to be notified
each time on re-assignment of an existing Incident ticket within same
Assigned Group? Or does a custom workflow on HPD:HelpDesk and
NTE:SYS-NT
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