Re: Notification on Re-Assignment of Incident ticket within same Assigned Group

2011-01-26 Thread Ramey, Anne
: Tuesday, January 25, 2011 5:08 PM To: arslist@ARSLIST.ORG Subject: Notification on Re-Assignment of Incident ticket within same Assigned Group All, Does any one know of any Notification Rule or Preferences that can be set for Incident Management to allow 'Assignee' field to be notified each

Re: Notification on Re-Assignment of Incident ticket within same Assigned Group

2011-01-26 Thread G.Lafontant
(ARSList) arslist@ARSLIST.ORG Date: Wed, 26 Jan 2011 21:15:41 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Re: Notification on Re-Assignment of Incident ticket within same Assigned Group If you are referring to the has been assigned to you email

Notification on Re-Assignment of Incident ticket within same Assigned Group

2011-01-25 Thread G. Lafontant
All, Does any one know of any Notification Rule or Preferences that can be set for Incident Management to allow 'Assignee' field to be notified each time on re-assignment of an existing Incident ticket within same Assigned Group? Or does a custom workflow on HPD:HelpDesk and NTE:SYS-NT